Refund and Returns Policy

Unused merchandise, in its pristine condition, can be returned by the customer within a span of 14 days from the delivery date, at the customer's expense*. This will enable either a complete refund of the total order, or an exchange. If the rationale behind the return pertains to defects or inaccurate supply of the goods, we will bear the cost of collection or exchange. In cases of smaller items, we'll refund the standard return postage rate, provided it's agreed upon with us in advance.

Before initiating the return of any goods, you must inform us of your intention to do so within 14 days of receiving the goods.

For goods cancelled in accordance with the Online and Distance Selling Regulations, a refund can only be issued once the items are returned to us.

If an order is cancelled post-dispatch or declined upon delivery, the return carriage expenses will be deducted from the refund.

Please note that a refund for returned items will only be processed once we've received and inspected the goods for any damage, etc.

Unless the supplied goods were defective or incorrect, the outward carriage charge won't be reimbursed, and any return carriage costs will be subtracted. In case returned goods don't fulfil the following conditions:

• Returned using the original packaging,
• The product(s) returns undamaged,
• The product(s) has not been misused,
• The product(s) devoid of obvious signs of use, or
• The product(s) is complete with all parts,

Browns Outdoors reserve the right to communicate with you and make a suitable deduction from the initial purchase price.

All returned items must be packaged in their original packaging and securely to prevent any damage during transit, mimicking the initial packaging method. In the event that returned goods reach us are in a damaged state due to inadequate packaging by the customer, the responsibility rests with the customer.

*Please be aware that the cost of arranging item collection by one of our carriers might exceed the original delivery cost. If the goods were received as a single package, they must be returned in the same manner. It's advisable to arrange your own shipping/transit and ensure proper insurance coverage for the returned items' full value.

This page doesn't affect your consumer statutory rights.

Please also refer to our comprehensive Terms & Conditions page.